Shipping Policy

We currently provide shipping services to the following countries. Every order is shipped in accordance with Medical-Grade Protective Packaging Standards to ensure your device arrives in perfect condition.

• Handling Time: The time required to pack and dispatch your order from our warehouse. This excludes weekends and public holidays.
• Total Delivery Time: Handling Time + Transit Time.
• Actual delivery times may vary based on the destination country, carrier schedules, customs clearance, and the shipping method selected at checkout.
• Estimated timelines may be subject to delays caused by holidays, extreme weather, customs processing, or carrier issues.
• Once shipped, you will receive a confirmation email containing your tracking information.

Because our LED masks and therapy devices are precision optical and electronic instruments, Aetey Medical adheres to "Medical-Grade Protective Packaging Standards":

• Multi-Layer Shock Absorption: We use high-density, custom-molded cushioning to prevent pressure on light beads or damage to internal circuitry during transit.
• Moisture-Proof Sealing: Protective barriers ensure that electronic components remain unaffected by humidity or environmental changes during cross-regional shipping.
• Discreet Privacy: We use professional, neutral outer packaging to protect your shopping privacy and personal habits.

To ensure the fastest possible delivery, please refer to our processing schedule:

• Daily Cut-off Time: 2:00 PM (Eastern Standard Time / EST / GMT-5), Monday through Friday.
• Processing Details: Orders paid before the cut-off time will enter processing the same day. Orders placed after 2:00 PM, or on Saturdays, Sundays, and public holidays, will be processed on the following business day.

• To optimize delivery speed, orders are typically dispatched from the regional fulfillment center closest to your location to ensure the shortest possible transit time.
• Smart Inventory Allocation: Aetey Medical’s global intelligent warehouse system automatically assigns your order to the nearest stock node. In the event of a local stockout, we will ship via International Priority at no additional cost to you, ensuring your recovery schedule remains uninterrupted without compromising product quality.

• Calculation: Shipping costs are automatically calculated based on package weight and destination, displayed in real-time on the checkout page.
• Free Shipping: We offer Free Standard Shipping on all qualifying orders.
• Excluded Regions: Free shipping policies do not apply to the following remote or offshore territories:
  • United States: Hawaii, Guam, Puerto Rico, U.S. Virgin Islands, and Military Addresses (APO/FPO).
  • United Kingdom: Northern Ireland, Isle of Man, and the Channel Islands.
  • Other: Remote islands or specific zones with exceptionally high logistics costs.

• US & UK Orders: We prioritize shipping from local warehouses; these orders typically do not incur import duties. If local stock is unavailable and the order is fulfilled from our global center, small import fees may apply. (Note: US orders under $800 generally do not incur any import duties). These fees are the responsibility of the customer.
• Other Countries (CA, AU, NZ, IE): Customers are responsible for any customs duties, Value Added Tax (VAT/GST), or import-related fees as dictated by local customs policies.

Your protection is our top priority:

• Address Accuracy: Please ensure your shipping address is complete and accurate. Aetey Medical is not responsible for failed deliveries due to incorrect information provided by the customer; re-shipping fees will apply.
• Lost or Damaged Items: If your tracking shows "Delivered" but you have not received the package, or if the device arrives damaged, please contact us at support@aetey.com within 7 days of the delivery date. We will immediately initiate a carrier investigation to resolve the issue.